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EN 50518 certification of an Alarm Receiving Center (ARC), secure a common norm of:
Design, construction, and functioning equipment for premises where the monitoring, receiving and processing of (alarm) signals generated by one or more intruder and hold-up alarm systems takes place as an integrated part of the total safety and security process.
The technical requirements of an ARC, which also includes functional performance criteria, communication requirements, system availability, testing, fault handling, BCP and verification of performance of alarm handling.
Including training of operators, screening and vetting of operators, logging of activities, documentation and procedures of testing.
Safe4 has an annual recertification.